Writing the report on effective format

 You work for Mrs Ruth Fairless, Manager of the Bateman Hotel, Norland Road, Tenwick, Cumbria C49 8JY.

When guests ‘sign out’ before they leave they are able to make any comments on their feelings about the hotel and the service they have received. You have to write a report each month for Mrs Fairless on the points raised. These are the comments made by guests last month. ‘The service in the restaurant was not very good. We often had to wait half an hour between courses.’

‘EVERYTHING WAS LOVELY – IT IS A WELL RUN HOTEL.’
‘There aren’t enough satellite channels on the TV – no movie channels.’
‘Very helpful staff – very polite.’
‘We had a splendid holiday – but the service in the restaurant could be quicker.’
‘The best hotel in Cumbria. Very good value.’
‘It was three days before the broken light in my room was repaired.’
‘Lovely food – but poor service at meal times. Very slow.’
‘The gardens are beautiful.’
‘We will definitely come back. The staff are very friendly.’

Write the report.

MONTHLY GUEST COMMENTS REPORT

Bateman Hotel

 

By

Pradeep Thapa

To: Mrs. Ruth Fairless, Manager of Bateman Hotel

From: Pradeep Thapa, Assistant Manager

Date:   13 august 2023

Subject: MONTHLY GUEST COMMENTS REPORT

Dear Mrs Fairless

I hope this report finds you well. I have compiled a summary of the feedbackleft by our guest during past month.

Here is an overview of the feedback we received.

FINDINGS

1.      POSITIVE FEEDBACK

1.1  Guests were very satisfied and praise our staff for being helpful and polite.

1.2  Guests were praising our hotel saying the best hotel in Cumbria with best value.

1.3  Some guests expressed their feelings towards hotel’s gardenas beautiful.

1.4  Guests acknowledged our chefs and appreciated the quality of food.

1.5  Some guests even promised to come back saying the staff were very friendly.

2.      NEGATIVE FEEDBACK

2.1  Many guests complained about poor service as they have to wait up to half an hour between courses.

2.2  Some guests were very disappoined with the lack of satellite channels on TV, specifically mentioning the absence of movie channels.

2.3  A guest even mentioned about how  the broken light was repaired after three days.

CONCLUSIONS

The guest’s feedback were both positive and negative aspects of our hotelfood quality and areas for improvement, including hotel service speed and entertainment options.

RECOMMENDATIONS

1.      The hotel’s service should be improved as to reduce the  time between courses.

2.      Adding different TV channels, specifically  the movie channels.

3.      WE should train our staff more so to overcome our problems.

pradeep

Pradeep Thapa

Assistant Manager